Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Answer Guarantee

  • Each ticket that you send to our tech help staff will be attended to within up to 1 hour. The regular requests will be addressed right away. However, if the assistance request you have sent us requires help from a licensed technician, we will forward the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Professional Customer Assist Service

  • We are on line for you round the clock to deliver useful information and customer support and also to help you with any issue that you may run into as you are managing your virtual server. We’ll assist you with all installed in advance software, including your Operating System, server admin panel (with respect to the VPS type) and the Site Control Panel designed completely by our developers.

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Site Control Panel that comes free with your VPS features a built–in knowledge base. There’s a variety of in–depth how to content articles and a choice of step by step video lessons that display all the basic website management duties. You can start using them by hitting the Help or Video control keys in the top right part of each Control Panel section.