A One–Hour Support Ticket Response Time Guarantee
We offer a one–hour response time warranty for any support ticket or email that you submit to our customer care staff. We’ll speedily reply to all standard queries and forward the issue to our admins if additional assistance is required. If you take advantage of our Administration Services package, we will complete any of the included services at a time that has been discussed with you beforehand.
A Top–Notch Technical Support Service
If you require assistance while using our Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, don’t hesitate to touch base with our help desk support staff at any moment through the ticketing system. Moreover, in case you need assistance administering your dedicated server, you can make use of the Administration Services package, which includes weekly OS updates, installation and troubleshooting services, server monitoring and restarting procedures, backup disk storage space, etcetera.
An Intuitive Help Area
Each Linux dedicated servers hosting package is fitted out with our charge–free Site Control Panel, which boasts a detailed knowledgebase plus a collection of how–to video tutorials. Whenever you require assistance working with the Site Control Panel, just click the Videos or Help buttons in the upper right corner.