One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to receive an answer to a support ticket or an e-mail. Regardless of when you touch base with us, we will lend you a helping hand within sixty minutes max with any pre-sales or technical enquiries you may have. The fact is, our real reaction time scarcely ever exceeds twenty to thirty minutes. Since we’re available to you 24x7, you will always get help in a timely fashion and we realize exactly how important that is in the online world. Soon after you contact us, we will respond to your enquiries. If you bump into any technical complication, we’ll take care of it instead of you, or we will provide you with all the needed information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take full advantage of our fast support service. You’ll receive a response to any support ticket submitted through the web hosting Control Panel or email sent to our technical and customer support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes significantly less time to explore and troubleshoot a problem. We’ll supply you with more information if the solution involves something that has to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be the same and considering that our support team is available to you 24x7, you will receive timely assistance for practically any billing, technical or general issue no matter what time it is.