If you ever experience a problem with your website and are incapable of rectifying it on your own, ask the web hosting company’s customer support staff to help you get the website back online. A speedy solution would be the most favorable scenario, but lots of hosting companies respond within 24 hours or even more, particularly if you’re dealing with a reseller. Even if the problem can be swiftly resolved, your website may not work satisfactorily or it may not be reachable whatsoever for a long time period, so you may lose prospective clients as it’s pretty unlikely that anybody would be dying to return to a site that’s broken. That said, you need to make sure not only that you can reach your web hosting provider, but also that they can respond and help you in a timely manner. If an app update doesn’t proceed smoothly or if you erase something incidentally, for instance, the website must be restored speedily in order to prevent extended unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to receive an answer to a support ticket or an e-mail. Regardless of when you touch base with us, we will lend you a helping hand within sixty minutes max with any pre-sales or technical enquiries you may have. The fact is, our real reaction time scarcely ever exceeds twenty to thirty minutes. Since we’re available to you 24x7, you will always get help in a timely fashion and we realize exactly how important that is in the online world. Soon after you contact us, we will respond to your enquiries. If you bump into any technical complication, we’ll take care of it instead of you, or we will provide you with all the needed information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our fast support service. You’ll receive a response to any support ticket submitted through the web hosting Control Panel or email sent to our technical and customer support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes significantly less time to explore and troubleshoot a problem. We’ll supply you with more information if the solution involves something that has to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be the same and considering that our support team is available to you 24x7, you will receive timely assistance for practically any billing, technical or general issue no matter what time it is.