If your website hosting company offers live chat support, you're able to speak to an agent in real-time and learn useful info or get an issue resolved promptly. The key advantage of using chat rather than calling to talk to a live person is that you will need only a computer with web access, therefore you will not pay any fees when you're in another state or country. Furthermore, it will be much simpler to copy and paste data for example domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side over the phone. The real-time chat is also a quicker approach to contact the website hosting company's support crew compared to using a ticketing system. What's more, when some situation requires a bit more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so you will not lose time - something that's not possible in case you're on the telephone.

Live Chat Support in Cloud Website Hosting

Together with the telephone and ticket support, we offer live chat support as well. You are able to contact us every day, which includes holidays and weekends, and we can give you more info about the Linux cloud website hosting packages that we offer if you are not a customer yet, or about general and billing questions if you already have a user profile. Though for solely technical matters you'll need to open a ticket to the tech assistance team, since such matters will require additional time to be taken care of, you may still get in touch with us on the live chat for some tech details. To give you an example, we're able to assist you to set up an email address in your email client or troubleshoot numerous problems, saving you lots of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we provide with our Linux semi-dedicated hosting packages, you will be able to get the replies for any questions you may have or have numerous issues dealt with right away. The chat service is accessible each and every day, so you'll be able to get in touch with a representative even on holidays and weekends. In case you're not sure which plan is better for your web sites or if our hi-tech cloud hosting platform covers some system requirements, you may join the live chat before you purchase anything. If you're a current customer, you will be able to obtain more info about account settings, billing issues as well as a number of common tech problems you may experience, for instance when you can't set up an e-mail account in a client on your computer. Our live chat will save you a lot of time regardless where you are or when you get in touch with us.