If you have ordered a hosting plan and you’ve got some queries related to a particular feature/function, or in case you’ve confronted a certain issue and you need support, you should be able to touch base with the respective customer care staff. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, since the most efficient way to fix a problem most often is to use a ticket. This form of correspondence makes the responses exchanged by both parties simple to track and enables the client service staff representatives to escalate the issue if, for instance, an administrator must intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you have to have at least two separate accounts to get in touch with the customer service team and to actually administer the hosting space. Non-stop switching from one account to another can be a headache, not to mention the fact that it requires quite a long period of time for the majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you’re browsing your website files or customizing different account settings. The ticketing system is being monitored 24x7 by our customer support engineers and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to receive assistance. In stark contrast to certain hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and request information with regards to any billing or technical problem. Moreover, you can read a selection of articles, which will help you handle the most commonly met complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, so you will not need some other platform to contact our technical support staff – you can do it on the spot if you chance upon a complication. Submitting a new ticket takes several clicks and tracking down an older one is just as simple. Using our clever search box, you can swiftly find any ticket that you’ve already posted. You can open a ticket at any given time as our client care team members are at your service 7 days a week and reply in less than an hour, even though it rarely takes that much to obtain help. With the Hepsia Control Panel, you will have everything in one place and you can forget about having to go through 2 or more platforms to fix a simple problem.