The client support that you'll get from your cloud website hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an existing account. Prompt and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a real website hosting supplier and not from some reseller. When you buy a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's quite possible that you'll wait for a day or two to get an answer to your question, which means that your web sites may stay offline for quite a while. However, a provider which offers various means of communication and has a tech support crew available all the time will assist you to right away and help you reduce or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance right away, so our cloud website hosting services feature 24/7 technical support plus several options for contact. If you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service that you can't use. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires more investigation. Unlike the majority of suppliers that you can find today, we reply to all the tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you are able to benefit from our 24/7 tech support services even on public holidays. All your sites will be available at all times and so will we. With quite a few connection options, you're able to choose the optimal way to get in touch with us and inquire about our solutions if you do not have an account yet, or ask for support if you are already among our customers. You will be able to call us, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, even though it rarely takes over 20 minutes to receive assistance whatever the nature of the trouble. With our customer and tech support services, we'll be available for you whenever you need us, not a couple of days later.

24/7 Customer Support in VPS

If you obtain a virtual private server through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are an active customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you will be able to open a ticket from your billing account or you can send an email message and we will handle the trouble and send you a response within the hour. The response time is warranted 24/7, including holidays and weekends, still for most issues it takes no more than half an hour to receive assistance. Our support service covers your VPS plus all the pre-installed software it comes with, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to receive prompt support in general, let alone when you manage an entire server, so every single dedicated server that we offer includes 24/7 support with 1-hour reply time warranty whatever the problem. The service is cost-free for any problems with your server or the software that was installed from our administrators through the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from the billing area or you can send an e-mail, and the actual reply time for both rarely surpasses 30 mins as we have administrators available twenty-four hours a day. If you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you could take advantage of our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you can include to your server plan through your billing Control Panel.